Support - Contact

 📧 Contact Us Directly

If you cannot find the answer to your question below, please email our support team. We aim to respond within 24-48 hours.

Support Email: support@breles.com

(Please include your User ID or registered email address in your message)*

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❓ Frequently Asked Questions (FAQ)

1. My credits didn’t load after purchase.

In rare cases, there might be a delay between the App Store and our servers.

Go to the Paywall / Store screen.

Tap the “Restore Purchases” button at the bottom.

If credits still don’t appear, please email us with your purchase receipt.

2. How do I cancel my subscription?

Subscriptions are managed directly by Apple.

Open your iPhone Settings.

Tap your Name (Apple ID) at the top.

Tap Subscriptions.

Select Loved One Photo and tap Cancel Subscription.

3. How can I request a refund?

Since payments are processed by Apple, we cannot issue refunds directly. You must request a refund through Apple:

Go to [reportaproblem.apple.com](https://reportaproblem.apple.com).

Sign in with your Apple ID.

Select “I’d like to,” choose “Request a refund,” and follow the instructions.

4. How do I delete my account?

We respect your privacy. To delete your account and all associated data permanently:

Open the Loved One Photo app.

Go to Settings / Profile.

Tap “Delete Account”.

Confirm the action. *Note: This action is irreversible.*

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Loved One Photo

Transforming imagination into reality.